Privacy Policy

Welcome to Thompson-Boyd Manufacturing ("us," "we," or "our"). We operate thewww.thompsonboyd.com website (hereinafter referred to as the "Service").

Our commitment is to protect the privacy of our website visitors and customers. This Privacy Policy outlines our policies and procedures on the collection, use, and disclosure of your information when you use the Service and informs you about your privacy rights and how the law protects you.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you.

(a) Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Company Name
• Address, State, Province, ZIP/Postal code, City (for billing or shipping)
• Account and payment information (if you purchase products)

(b) Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

3. How We Use Your Information

Thompson-Boyd Manufacturing uses the collected data for various purposes:

• To provide and maintain our Service: Fulfilling product orders, processing payments, and managing shipments.
• To manage your requests: Responding to your inquiries, customer service requests, and providing quotes.
• To communicate with you: Sending order confirmations, shipping notifications, and responding to your questions.
• For marketing purposes: Sending you newsletters, promotional materials, and other information about our products and services that may be of interest to you. You may opt-out of receiving these communications at any time.
• To improve our Service: Analyzing Usage Data to understand how our website is used and how we can improve user experience.
• To comply with legal obligations: Fulfilling our legal, accounting, and reporting requirements.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

5. Disclosure of Data

We do not sell, trade, or rent your Personal Data to third parties.

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. This includes:

• Payment Processors: To securely process your payments.
• Shipping Carriers: To deliver your orders.
• IT and Analytics Providers: To help us maintain and analyze our website.

We may also disclose your Personal Data if we are required by law to do so or in response to valid requests by public authorities (e.g., a court or a government agency).

6. Data Security

The security of your data is important to us. We implement a variety of administrative, technical, and physical security measures to maintain the safety of your personal information. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your Personal Data, including:

• Opt-out: You may opt-out of receiving future marketing communications from us by following the "unsubscribe" link in our emails.
• Access: The right to request copies of your personal information.
• Correction: The right to request that we correct any information you believe is inaccurate.
• Erasure: The right to request that we erase your personal information, under certain conditions.

To exercise these rights, please contact us using the information below.

8. Children's Privacy

Our Service is not intended for use by anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.

9. Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.